Job Title: Project Administration Team Leader
Location: Stevenage, SG1 4QX
Salary: Competitive
Job Type: Full-time, Permanent
About the Role:
Guide the Project Administration Team by delegating tasks, monitoring progress, fostering a positive environment, and acting as a liaison. You'll oversee various team roles, provide administrative support for building repair projects, and ensure proactive job progression and accurate system updates. This requires excellent customer service to build trust and maintain a positive company reputation.
Main Duties & Responsibilities:
* Communication & Oversight: Facilitate clear communication within the team and act as a link between the team and management. Oversee team performance, monitor workflow, and provide feedback and coaching.
* Team Support & Development: Inspire and encourage team members, creating a positive, collaborative environment. Manage annual leave requests and ensure sufficient cover for absent team members.
* Conflict Resolution & Performance Management: Address and resolve challenges and conflicts to maintain a productive working atmosphere. Review and manage the performance of both individuals and the team.
* Client & Management Liaison: Act as a point of escalation for other company teams and clients. Maintain a complete understanding of company and client systems and SLAs. Conduct regular reviews with the Management Team to ensure effective processes and brief the team on changes.
* Carry out the Contract Support role, consisting of:
* Project Progress & Administration: Proactively monitor job progress to ensure completion and final payment. Provide administrative support to Contract Managers and Works Managers, and offer temporary cover for other teams when needed.
* Customer & Client Interaction: Serve as a point of contact for customers, providing job updates and obtaining necessary information, documentation, or payments. Ensure company and client systems are kept updated.
* Documentation & Files: Produce Site Files and associated documentation, and create Health & Safety Files upon project completion.
* Service & Resolution: Obtain signed completion forms from customers, identify and submit customer feedback, and assist with complaint resolution.
* Financial & Supplier Tasks: Monitor and make timely payment requests, process cancellations, and place orders with suppliers.
* Project Information: Obtain project documentation and gather any required schedule evidence.
* Provide cover for the Client Account Administrative Support (CAAS) role, consisting of:
* Email & New Enquiries: Monitor and process emails in client mailboxes. Process new enquiries by collating information and setting them up on company systems.
* Scheduling & Approvals: Organise survey visits, monitor estimate approvals, and process schedule queries and approvals.
* Cancellations: Process cancellations.
* General administrative duties, including:
* Answering incoming phone calls.
* Arranging parking for site visits.
About You:
Skills (Essential):
* Leadership & Team Management: Inspiring and strategic thinking to keep the team focused and productive.
* Communication: Effective verbal and written communication with a proactive, positive approach.
* Work Ethic: Adaptable, organised, efficient, and able to work calmly under pressure and meet deadlines.
* Attention to Detail: Strong attention to detail.
* IT & Literacy: Good IT skills (especially with Microsoft Office, Excel), and strong numeracy and literacy.
* Professionalism: Commitment to service excellence and contributing to a positive work environment.
Knowledge and Experience
(Essential):
* Demonstrated strong leadership/team management experience.
* Significant experience in customer service and working in a team environment.
(Desirable):
* Industry-recognised qualification in management or business administration.
* Experience in the construction/building industry.
* Experience working with a database system.
Additional Requirements:
* Adhere to company procedures and maintain confidentiality.
* Flexibility to work outside of standard hours when necessary.
* Sound knowledge of the company's services.
* Active participation in improving working practices.
* Willingness to undertake necessary training.
* Satisfactory DBS check.
Benefits:
* 20 days paid holiday per year + Bank holidays
* Pension scheme
, please click the APPLY button to send your CV for this role.
Candidates with titles such as Project Operations Coordinator, Project Supervisor, Project Administration, Project Assistant, Project Administrator, Project Controller, Team Coordinator, Project Associate, Project Support, Project Administration, Project Support Coordinator may also be considered.
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