Job Title: Hospitality operations manager
Location: Amsterdam, Netherlands
Salary: A‚¬48,000 gross per annum + bonus
We are looking for a dynamic Operations Manager to lead daily operations across multiple vibrant hospitality properties in Amsterdam. This role is perfect for someone who thrives in a fast-paced, international environment and is passionate about creating unforgettable guest experiences. You'll oversee Front Office, Food & Beverage, Housekeeping, and Maintenance teams, while ensuring smooth operations and high standards of safety, service, and team engagement.
Key Responsibilities
* Lead daily operations across several properties, supporting Heads of Departments and fostering collaboration.
* Safeguard safety and security for guests and colleagues through training and compliance.
* Manage finances, stock, and reporting across multiple revenue streams, including F&B outlets, breakfast service, events, and tours.
* Take ownership of scheduling, resource planning, and Manager-on-Duty shifts.
* Develop and support your team with ongoing feedback, coaching, and performance management.
* Work closely with central functions such as Finance, HR, and Commercial to ensure operational excellence.
* Ensure a seamless guest journey from check-in to check-out, championing memorable experiences across all properties.
* Support teams in resolving guest issues while empowering them to act proactively.
* Promote local culture and unique experiences to enhance the guest stay.
* Collaborate with creative teams on events, activations, and upselling opportunities for key revenue streams.
* Oversee consistent onboarding, training, and development for all employees.
* Build a culture of trust, transparency, and recognition.
* Identify and nurture future leaders, supporting internal career growth.
About You
* Experienced leader in hospitality operations, ideally across multiple sites.
* Strong financial acumen and organizational skills, with a strategic outlook.
* Flexible to work evenings, weekends, and in a 24/7 environment.
* Passionate about guest experience, team development, and sustainability.
* A true people-person who thrives in a diverse and international workplace.
Job Title: Hospitality operations manager
Location: Amsterdam, Netherlands
Salary: A‚¬48,000 gross per annum + bonus
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