Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
-Part of the team that is responsible for strategy and execution for select Gen AI and Agentic AI use cases focused on Customer Experience and Commercial initiatives, ensuring end-to-end delivery of strategic or high ROI projects. You will provide support and testing for developing prompts, optimizing, and iterating through feedback.
-Collaborate with Gen AI, OR and Data teams in IT and the stakeholders across Customer Experience and Commercial to support AI use cases
-This role is part of the Digital Customer Experience team within the Customer Experience group.
What you'll do
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
-Triage product issues to help inform the product backlog
-Bug/ defect testing and research
-Provide tactical support and ad-hoc research for product that supports the product strategy
-Identify concerns and researches solutions
-Engage with frontline leaders and team members to solicit and incorporate feedback into product planning
-Provide quantitative and/or qualitative analysis and insights to inform product backlog prioritization
-Support product playbacks with an emphasis on product metrics
-Conduct product meetings: completes product tracking/ analysis reports; reports to management and business owners regarding product progress, issues, and risks
-Partner with business, IT, and leadership to facilitate product success
-Review and support test data, test plan, and test scenarios
-Develop and maintain business rules for the product
-Ability to work across time zones as needed
All you'll need for success
Minimum Qualifications – Education & Prior Job Experience
-Bachelor’s degree in technology, business, aviation management, communications, or relates fields
-2+ years of relevant work experience
Preferred Qualifications – Education & Prior Job Experience
-3 years of relevant industry experience
Skills, Licenses, and Certifications
-Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally or other product and project tracking tools
-Ability to conceptualize, create and present analyses and strategies to all levels of leadership
-Knowledge of Cognos, Mosaic, Tableau, etc
-Ability to effectively interact with all levels of employees
-Ability to build strong consensus and achieve results as a team
-Ability to think critically/ analytically and draw meaningful conclusion from large datasets
-Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
-Knowledge of corporate policies and operational processes and procedures
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
-Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
-Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
-Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
-401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
-Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
