Description:
What makes a Consumer Happiness Coordinator?
At Happy Egg, we believe that cracking open happy should bring a little more joy to everyday life. We're bold, playful, and unapologetically committed to raising the standard in the egg category. Our team lives by four core values: In It Together, Bias for Action, Hungry to Grow, and Raise the Standard. If you're excited to help transform ordinary moments into joyful ones, this role is for you.
Role Summary
The Consumer Happiness Coordinator is the voice (and heart) of Happy Egg for our consumers - turning everyday questions into moments of delight. From resolving product inquiries with empathy to sharing consumer insights with our teams, you'll make sure every interaction reflects our premium quality and playful spirit. This isn't just "customer service" - it's consumer happiness, the Happy Egg way.
Please note: this role is not remote, must live within driving distance of Rogers, AR
In It Together
Collaboration & teamwork
Act as the friendly face (and voice) of Happy Egg, ensuring every consumer feels heard and valued. Partner with Marketing, Content, and Operations teams to quickly resolve consumer questions or issues. Share consumer feedback and patterns with cross-functional teams so insights improve products, packaging, and storytelling. Foster a collaborative, empathetic environment where consumer care is seen as part of the brand experience, not just customer service.
Bias for Action
Ownership & action
Respond to consumer inquiries across phone, email, and social channels with speed and empathy. Proactively flag and escalate quality or brand concerns to the right teams. Implement consumer-facing solutions quickly (FAQ updates, response templates, content improvements) to reduce friction. Monitor emerging issues or trends in real-time to get ahead of potential consumer dissatisfaction.
Hungry to Grow
Learning & development
Track consumer satisfaction metrics (NPS, response times, resolution rates) and look for ways to improve them. Learn from direct consumer feedback to help guide packaging claims, brand messaging, and campaign creative. Continuously improve communication skills and consumer empathy by reviewing best practices in CPG care and challenger brand engagement. Share innovative ideas for how Happy Egg can surprise and delight consumers beyond problem-solving (thank-you notes, giveaways, personalized touches).
Raise the Standard
Excellence & quality
Ensure all consumer interactions reflect Happy Egg's premium, playful, and joyful brand voice. Hold the team accountable for accurate, transparent, and brand-right communication. Elevate reporting by not just tracking issues, but recommending actionable improvements across Operations, Design, and Marketing. Set the gold standard for consumer experience by turning everyday inquiries into moments of joy and advocacy.
Requirements:
Qualifications
1-3 years in consumer care, customer service, or community management (CPG or food brand experience a plus). Strong communicator with empathy, positivity, and problem-solving chops. Comfortable juggling multiple platforms (email, phone, social). Naturally curious, eager to grow, and motivated by consumer delight. Passion for challenger brands and belief that eggs should always be extraordinary.
Role scope:
24 hours/ week at $25/hour Schedule: Preferably Monday, Wednesday, Friday from 8-5pm (with hour lunch) or 9-5pm Or could consider: M-Th 8-1pm We are flexible on scheduled for the right individual
Compensation details: 25-25 Hourly Wage
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