Job Title: Operations & Customer support
Location: Cumbernauld
Salary: GBP25,750 per annum
Job Type: Full time, Permanent
About Millers Oils Ltd:
Millers Oils is a leading provider of high-performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry.
Role Overview:
Are you looking to be an integral part of a close-knit team? Millers Oils, a renowned leader in the lubricants industry, is seeking a dedicated and customer focused individual to join our Operational team at our site in Cumbernauld.
Typical responsibilities of this role include (but are not limited to):
* Trade counter collections
* Operations cover - interdepartmental transfers
* Checking orders pre dispatch to make sure they are correct and cleaned.
* Liaising with Operations Supervisor and Brighouse site as necessary to resolve any issues in order to optimise service to our customers
* To receive and input customer orders by phone, email or post and deal with customers in a professional and courteous manner
* Establish the correct products and selling prices applicable to an order and ensure that the orders are processed in a timely and accurate manner following Company procedures, acknowledging orders as required
* Answer customer queries concerning delivery, pricing, products, promotions and quality in a timely and efficient manner, promoting the Company's products and projecting a positive Company image
* Prepare quotations for External Sales Managers
* To monitor order progress and ensure timely dispatch of orders, keeping customers fully informed on progress and any problems/delays.
* Maintain accurate price files and keep relevant notes on customer files up to date to optimise understanding of customer requirements.
* Take every opportunity to promote company products and upsell. Maximising the effectiveness of marketing promotions, informing customers and processing promotional orders accurately
* Liaise with the wider sales team to exchange relevant information to optimise customer service and supply with regular reports as required
* Effectively manage existing client accounts
* Liaise with Credit Control at head office as necessary to assist in the resolution of customer queries and timely payment by the customer
* Communicate and work effectively with, 3rd party depot staff and Millers Brighouse as necessary
* To handle customer complaints in an effective and timely manner following Company procedures and ensuring that the follow-up administrative tasks ( raising credit notes, replacement orders, marking query on invoices etc) are completed in a timely manner and the customer is kept informed as necessary
Qualification Requirements:
* Proficient in Microsoft Office and CRM software
If you hold the following attributes Millers Oils could be the place for you:
* Familiarity with lubricants industry would be desirable but not essential
* Experience in dealing with customers and warehousing environments
* Excellent communication and problem solving skills
* Adaptability to take on diverse responsibilities
* Ability to multitask and work in a fast-paced environment
What's in it for you?
* Competitive Salary
* Bonus Scheme
* Matched Employer Pension Contribution Scheme
* 25 days Annual Leave, increasing with service years up to 30 days
* Company Health Cash Plan
* Death in Service Benefit
* Staff Account with Discount on all Millers Oils Product
* Social Club
* On-site Parking
* Employee Assistance Programme
Millers Oils Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please click the APPLY button to submit your CV and Cover Letter.
Candidates With The Relevant Experience Or Job Titles Of; Operations Assistant, Operations Lead, Operations Admin, Operations Coordinator, Operations Support, Customer Services, Customer Services Representative, Customer Services Support, Customer Service Advisor, Telephone Customer Service Representative, Call handler, Administrator, Retail Customer Service, Client Services, may also be considered for this role.
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