*Hybrid, 3 days onsite, 2 days remote*
*We are unable to sponsor as this is a permanent Full time role*
A prestigious company is looking for an Associate Principal, Incident/Problem Management. This role is focused on incident and problem management, ServiceNow, ITIL, Splunk, etc.
Responsibilities:
Lead and manage the full lifecycle of all incidents, especially major incidents, ensuring swift resolution Serve as the command point during major incidents, directing technical teams and coordinating response. Manage timely, clear communication with all stakeholders, including executive management. Produce comprehensive post-incident and root cause analysis reports. Drive continuous improvement of the incident management process and lead post-incident reviews. Ensure all incident activities comply with financial industry regulations and security standards.
Qualifications:
Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience 3+ years of experience in Incident management ITIL v4 Certification 5+ years in IT Service Management, with at least 3 years in Incident Management in a financial enterprise. Expertise in the ITIL framework and ITSM tools (ServiceNow) Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint) Broad knowledge of ServiceNow Broad technical understanding of enterprise infrastructure (networks, cloud, servers, etc.). Experience with monitoring and alerting tools (eg, Splunk).
